Frequently Asked Questions

If you can't find the answers you're looking for email us at help@wearecabinet.com and we’ll get back to you as soon as possible.

Account & Order Information

You can always check on the status of your order in your Cabinet account. Once your order has shipped, you will receive an email notification with a tracking link. If your order has not shipped within 5 business days of it being placed, please reach out to our Cabinet Care Team at help@wearecabinet.com. Typically, orders that are placed on a Friday will not be shipped until the following week.

If you used the wrong mailing address on your order, email us at help@wearecabinet.com to let us know your updated mailing address and we’ll take care of it for you.

Federal regulation around medicine prevents us from accepting returns on our products. If you or your family no longer has a need for our products, please safely dispose of your medicines by:

  1. Mixing the medicine in unpalatable substances like coffee grounds or soil

  2. Placing the medicine and mixture in a container (like a compostable bag)

  3. Disposing of the container in your household trash

We’ve all been there before and we’ll do everything we can to help. If we haven’t sent out your product yet, we can cancel the order and reimburse you. If it’s been sent out, federal regulation around medicine prevents us from accepting returns on our products.

We understand that unforeseen things happen, and we're here to support you when they do. Please let us know what went wrong and we’ll make sure we take care of the problem.

Send us an email at help@wearecabinet.com or start a chat!

We know how frustrating it can be when something doesn’t come as expected, so we do all we can to help. Get in touch with our Cabinet Customer Care Team at help@wearecabinet.com and we’ll get everything sorted.

Please let our Cabinet Care Team know about this as soon as you can, and we'll take care of correcting our mistake.

Medicine Quality

Yes! The lot # and expiration date can be found on the magnetic label and pouch.

Did you know that there are 3 drug recalls every single day? Cabinet is the first healthcare company to conduct batch-level quality testing through a 3rd party lab for allergens, carcinogens, gluten, and purity. This ensures that every batch of medicine that goes to market is high quality and free of harmful ingredients.

For those with celiac disease or a gluten intolerance, we know how hard it can be to find safe medications and products you can trust. Every single bottle of Cabinet medicine is tested for gluten by an independent 3rd party lab. All products that meet or exceed the less than 20 ppm (parts per million) gluten regulation set by the FDA will have a gluten-free tag on the PDP (product detail page).

For now, we are only selling over-the-counter medicines but have plans to expand into prescriptions in the future.

Our medicines are sourced from ethical, world-class manufacturers that have been audited by the FDA and our founders have known for a lifetime. Like 40% of the medicines Americans take every day, ours are made outside of the U.S. Most companies try to hide the fact that they’re made elsewhere by saying “distributed by the U.S.”. Not us though. We are as proud of “made in India” as we are our own family. After all, it is a family of sorts – our relationship with the people that make our medicine goes back three generations.

Packaging

The caps are made out of plastic. We are currently exploring using a plant-based plastic for these so that they can be recycled.

Cabinet pouches are made from wood cellulose and other biomaterials, all of which are 100% earth digestible. The pouches are municipal and industrial compostable (ASTM D6400). We are also currently testing the pouches for backyard compostability.

Yes, Cabinet's color-coded caps are child-resistant.

We don't sell empty bottles at this time. If you have any questions, please reach out to our Cabinet Care Team to discuss.

The magnetic label fits securely in the top of the medicine bottle cap. Use the camera on your phone to scan the QR code located on the back of the label to find more information about the medicine and to refill.

Our new bottles are made of 100% recyclable glass. The bottles are shatter-tested, drop-resilient, and super safe for medicine.

The magnetic labels are made from galvanized steel and are recyclable.

The glass is highly durable confirmed by hundreds of drop tests performed to ensure that the bottles are not easily broken.

For plastic bottles, our team is working on a plastic bottle return program so that customers can properly dispose of their existing plastic and medicines. For compostability, we do not have a compostable program but a quick google search in cities is really helpful for finding the best programs nearby. Worst case, if you throw our compostable pouches in the trash, it's still better than plastic.

Cabinet pouches are made out of 100% earth digestible materials (compostable materials). Specifically, the pouches are actually made out of wood cellulose and biomaterials. The pouch is compostable in city compost piles and is in the process of being BPI certified.

Sustainability

Yes, the refill pouch packaging needs to be brought to a commercial or industrial composting facility. Check with your local industrial or commercial composting facility to ensure the pouches are accepted. We are also testing our pouches for backyard compostability.

Your initial order will be sent with one of our new glass bottles (we've spent years perfecting these for strength and durability!). Medicine refills will be sent in a pouch made from compostable materials.

Innovating in the pharmaceutical space is exceptionally challenging and there are a number of reasons why the industry has not adopted sustainable solutions quickly. These include the need to navigate regulatory and safety requirements, working with supply chain partners to innovate on packaging and production processes, and the high cost of adopting sustainable practices.

At Cabinet, we've spent the last few years focused on innovating from within, using our 3 generations of manufacturing expertise to build more sustainable healthcare products.

In the last few years, innovations in sustainable packaging, increased consumer demand for sustainable options, and the reality that our environmental health is directly connected to our physical health have driven our ability to build sustainable products. We're proud to play a role in driving our industry towards a more sustainable healthcare future.

Cabinet has developed the only non-plastic packaging in pharmaceuticals to address the 194 billion single-use plastic bottles produced by the industry every year. In addition to sustainability in packaging, we invest in plastic offsetting for any plastic still produced in our supply chain, while also providing carbon neutral shipping for all of our customers.

We know we still have work to do, and as a certified B-Corporation we regularly measure our environmental and social impact to identify opportunities for continual improvement.

Profits from Cabinet sales are reinvested for research and development (R&D) as we build The Sustainable Healthcare Company.

Cabinet is proud to be a B-Corp Certified company. As a B-Corp, we prioritize minimizing our carbon footprint, water waste, and material waste. More deeply, Cabinet looks at sustainability as a lifecycle, meaning we think about sustainability at every touchpoint of our business. Our lifecycle includes manufacturing, transportation, product, and the end of life for those products. Cabinet is focused on sustainable innovation in how we produce our products, the packaging, and how we transport them to you. In the coming months, we will look to systematically improve sustainability across our entire supply chain including our manufacturers.

A sustainable healthcare company provides the highest quality health care products and services to make customers better and improve the environment. We are excited to do our part!