Have a question?
Below are commonly asked questions. If you can't find what you're looking for, please send us a message at help@wearecabinet.com.
Innovating in the pharmaceutical space is exceptionally challenging and there are a number of reasons why the industry has not adopted sustainable solutions quickly. Learn more about our journey in building the world's first (and only!) sustainable medicine system, here.
Yes, the refill pouch packaging needs to be brought to a commercial or industrial composting facility. Check with your local industrial or commercial composting facility to ensure the pouches are accepted. We are also testing our pouches for backyard compostability.
Cabinet has developed the only non-plastic packaging in pharmaceuticals to address the 194 billion single-use plastic bottles produced by the industry every year. In addition to sustainability in packaging, we invest in plastic offsetting for any plastic still produced in our supply chain, while also providing carbon neutral shipping for all of our customers.
We know we still have work to do, and as a certified B-Corporation we regularly measure our environmental and social impact to identify opportunities for continual improvement.
Profits from Cabinet sales are reinvested for research and development (R&D) as we build The Sustainable Healthcare Company.
Absolutely! Please email our pharmacy team at pharmacist@cabinethealth.com and we'll get right back to you.
At this current time, we cannot ship controlled substances.
A prescription transfer is what happens when you switch pharmacies. During the transfer process we'll contact your existing pharmacy to move your prescription over to our partner pharmacy.
For now, we're a cash-pay only pharmacy. In many situations our prices are less than your copay!
Not yet, but we're working on it! In the meantime, you can place and order and get a receipt from your account portal to send in for reimbursement.
All prescriptions are filled at HealthHavenRx - our partner pharmacy and the only pharmacy that can fill prescriptions in our sustainable pouches! If you need to contact them, please call them at the number below.
HealthHavenRx
Toll-Free: 1-877-289-2839
1 Chestnut Street, Suite 3Y
Nashua, NH 03060
Generally, we can fill most non-controlled, oral dose prescriptions. We do not fill liquid, cream, or compounded medications. We'll contact you directly if we have any issues transferring your prescription.
For plastic bottles, you can order one of our free Cabinet Refresh Bags! Safely dispose of any unused or expired over-the-counter medicines and send us the empty plastic bottles in the prepaid Refresh Bag. We work with a recycling partner to ensure your plastic bottles don’t end up in our oceans and landfills.
Refresh Rules
We only accept OTC medicine bottles for tablets, caplets or chewables at this time
We can’t accept prescription bottles, liquids or medicine devices
For compostability, we do not have a compostable program but a quick google search in cities is really helpful for finding the best programs nearby. Worst case, if you throw our compostable pouches in the trash, it's still better than plastic!
Our bottles are made of 100% recyclable glass.
The bottles are shatter-tested, drop-resilient, and super safe for medicine. Hundreds of drop tests have beeen performed to ensure that the bottles are not easily broken.
The magnetic label fits securely in the top of the medicine bottle cap.
Use the camera on your phone to scan the QR code located on the back of the label to find more information about the medicine and to refill.
Our magnetic labels are made from galvanized steel and are recyclable!
You can buy our refillable bottles! Here is a link to where you can find them.
Here are the measurements for our refillable medicine bottles: 2.25" L x 2.25" W x 1.5" H
The caps are made out of plastic. We are currently exploring using a plant-based plastic for these so that they can be recycled.
Cabinet pouches are made from wood cellulose and other biomaterials, all of which are 100% earth digestible. The pouches are municipal and industrial compostable (ASTM D6400). We are also currently testing the pouches for backyard compostability.
Yes, Cabinet's color-coded caps are child-resistant.
Cabinet pouches are made out of 100% earth digestible materials (compostable materials). Specifically, the pouches are actually made out of wood cellulose and biomaterials. The pouch is compostable in city compost piles and is in the process of being BPI certified.
We know how frustrating it can be when something doesn’t come as expected, so we do all we can to help!
Please email out Cabinet Customer Care Team at help@cabinethealth.com and we’ll get everything sorted for you.
We understand that unforeseen things happen, and we're here to support you when they do. Please let us know what went wrong by emailing us at help@cabinethealth.com and we’ll make sure we take care of the problem!
Federal regulation around medicine prevents us from accepting returns on our products. If you or your family no longer has a need for our products, please safely dispose of your medicines by:
Mixing the medicine in unpalatable substances like coffee grounds or soil
Placing the medicine and mixture in a container (like a compostable bag)
Disposing of the container in your household trash
We’ve all been there before and we’ll do everything we can to help!
You can reach out to us at help@cabinethealth.com and we will do our best to assist in correcting the error.
Please note that once orders have processed in our warehouse adjustments cannot be made. Federal regulation around medicine prevents us from accepting returns on our products, however we are always happy to reimburse you.
You can always check on the status of your order in your Cabinet account. Once your order has shipped, you will receive an email notification with a tracking link.
If your order has not shipped within 5 business days of it being placed, please reach out to our Cabinet Care Team at help@cabinethealth.com. Typically, orders that are placed on a Friday will not be shipped until the following week.
Send us an email at help@cabinethealth.com and we would be happy to assist!
Cabinet products and services are available in all U.S. States except Oregon.
We understand that unforeseen things happen, and we're here to support you when they do. Please let us know what went wrong and we’ll make sure we take care of the problem.
Yes! The lot # and expiration date can be found on the magnetic label and pouch.
Did you know that there are 3 drug recalls every single day? Cabinet is the first healthcare company to conduct batch-level quality testing through a 3rd party lab for allergens, carcinogens, gluten, and purity. This ensures that every batch of medicine that goes to market is high quality and free of harmful ingredients.
For those with celiac disease or a gluten intolerance, we know how hard it can be to find safe medications and products you can trust. Every single bottle of Cabinet medicine is tested for gluten by an independent 3rd party lab. All products that meet or exceed the less than 20 ppm (parts per million) gluten regulation set by the FDA will have a gluten-free tag on the PDP (product detail page).
For now, we are only selling over-the-counter medicines but have plans to expand into prescriptions in the future.
Our medicines are sourced from ethical, world-class manufacturers that have been audited by the FDA and our founders have known for a lifetime. Like 40% of the medicines Americans take every day, ours are made outside of the U.S. Most companies try to hide the fact that they’re made elsewhere by saying “distributed by the U.S.”. Not us though. We are as proud of “made in India” as we are our own family. After all, it is a family of sorts – our relationship with the people that make our medicine goes back three generations.