Prescriptions - Frequently Asked Questions

Prescriptions - GENERAL

Reimbursement policies differ from company to company and even between different insurance plans offered by the same company. If your plan does reimburse for purchases made outside the plan or at an out-of-network pharmacy, you will likely need to submit a claim and proof of purchase. Please check with your insurance provider for more information.

If you have an HSA/FSA/Archer fund, you may also submit a claim for reimbursement; please check with your plan for more information. You can find an itemized receipt for your order by logging into your personalized Cabinet account portal at

Prices for any prescription will vary based on quantity, dosage, pharmacy, delivery options, and many other factors. Visit to view all available options, along with out-of-pocket costs.

Have more questions about pricing, you can also reach our to our Care Team at for support. Our price may be the lowest-cost option, but not always.

Cabinet Health Pharmacy accepts prescriptions for approximately 450-500 medications. You can determine whether Cabinet Health can accept yours by using the search feature on or by contacting our Care Team at

CoverMyMeds Pharmacy is part of a larger dispensing pharmacy network that serves patients nationwide.

Prescriptions sent to Cabinet Health Pharmacy are transferred and entirely managed and fulfilled by licensed pharmacists at CoverMyMeds Pharmacy.

We do not auto-charge for prescription orders. You can pause delivery by simply not ordering at the next refill date. You can resume delivery anytime by logging into your Cabinet account portal at and placing an order.

If you need your prescription transferred to another pharmacy, our Care Team is here to help.

When you choose Cabinet Health Pharmacy to coordinate your prescription delivery, benefits include:

  • A forever bottle for each prescription & refills that arrive in compostable pouches

  • Hassle-free prescription refills & renewals

  • The convenience of delivery, plus a non-insurance (cash) price option that may be more affordable

  • Access to expert support from licensed pharmacy staff

  • A streamlined filling process since insurance is not required to complete your order

  • Avoiding some restrictions required by your prescription benefit plan, such as prior authorizations

Our prescription offering is open to anyone who opts to transfer their eligible prescription(s) to Cabinet Health Pharmacy.

Our Care Team will work with your pharmacy or prescriber to obtain copies of your prescriptions and coordinate dispensing to your doorstep.

For refill requests, customer service or delivery-related questions, please contact our Care Team at or by calling 908-242-6108.

For medication-related questions, please call CoverMyMeds Pharmacy at 866-411-9134.

We understand that cost is a significant factor when it comes to healthcare, and we strive to make our products as accessible as possible.

Our goal is to provide high-quality, sustainable healthcare products at a price that is competitive with insurance copays. With Cabinet Health Pharmacy, you also may NOT be required to:

  • Purchase certain quantities of the medication, often driven by insurance plan limitations

  • Try a similar medication beforehand that your insurer prefers to cover (“step therapy”)

  • Wait for the insurance company to approve a medication your doctor prescribes before you can purchase it (“prior authorization”)

Your medication is shipped to your desired location using ground shipping carriers.

Cabinet Health works with an affiliated pharmacy partner, CoverMyMeds Pharmacy, to manage and dispense your prescriptions directly to your doorstep. Our pharmacy partner is licensed in most states and coordinates the prescription fulfillment and delivery process. To ensure your prescriptions are correctly processed and associated with your Cabinet Health account, please have your prescriber send your prescriptions directly to Cabinet Health Pharmacy.

Cabinet Health Pharmacy simplifies the refill process by automatically notifying you when you're coming due for your refill. You can easily place an order for a refill of your prescription(s) by logging into your personalized Cabinet account portal at

Currently, Cabinet Health Pharmacy operates independently from health insurance or pharmacy benefit plans and is not an “in-network” pharmacy. But, due to many factors, our members often enjoy lower prices on a variety of prescription drugs.

Yes, your prescriber can send prescriptions directly to Cabinet Health Pharmacy. They can submit prescriptions through the following channels:

Electronically (eRx):

  • NPI: 1508619271

  • NCPDP: 3692212

Phone: 1 (877) 249-3206

Fax: 1 (833) 305-3074

Alternatively, our team can assist in transferring your existing prescriptions from another pharmacy to Cabinet Health.

To ensure a seamless experience for you, start by signing up to create your account and we'll handle the rest.

Cabinet Health Pharmacy cannot ship controlled substances at this time due to shipping restrictions on these products.

Prescriptions - PAYMENT

Ground shipping is $7 for standard shipping and $15.00 for expedited shipping.

Simply enter a valid credit or debit card number on the secure online payment platform at the end of your initial order and via your personalized Cabinet account portal for refills.

An itemized invoice of your prescription order is accessible through your Cabinet account portal.

Payment information is currently not stored or kept by Cabinet or the affiliated pharmacy, CoverMyMeds Pharmacy. Shopify and other payment processors may store this information.

Prescriptions - DELIVERY

Your prescriptions will be delivered in a discreet package with "Cabinet: The Sustainable Healthcare Co" subtly branded on the exterior. Inside, the packaging features the Cabinet Health logo, information about getting started, and sustainable practices.

Please contact our Care Team right away at or by calling 908-242-6108. We will help to track down your medication.

Unless otherwise noted, prescriptions are shipped by ground parcel delivery services.

Prescriptions typically arrive within 2-5 business days once your prescription is on file at Cabinet Health Pharmacy and your order has been processed. Slight delays may occur due to extreme weather and other uncontrollable events.

You will receive an email with a tracking ID number and link to the courier’s package tracking website. Simply use the tracking ID to see where your package is enroute to the delivery location.

No, like most packages delivered by shipping couriers today, no signature is required by the recipient.

Prescriptions - PRIVACY & SECURITY

To simplify your experience, the payment window is pre-populated with your information if you elect to use Shop Pay. If it is a prescription order, we obscure the full name of your prescription in this invoice to protect your privacy. Your date of birth and other information is stored separately and securely within the Cabinet Health platform. Check see our Privacy Policy for more details.

All information transferred to and from Cabinet Health Pharmacy and its affiliates is encrypted through SSL (Secure Sockets Layer) technology, up to and above the industry standard. Your demographic and patient information is always stored according to strict federal privacy standards, including HIPAA. Check out our Privacy Policy to understand how we protect your data and the limited ways in which it is used.

Please contact our Care Team at or by calling 908-242-6108 to update any non-medication related information that may affect an order in process. Otherwise, updates can be made at checkout or under 'Profile' in your Cabinet account portal.


The large bottles are 3" H x 2.25" W and the medium bottles are 1.5" H x 2.25" W.

Cabinet refill pouches are made from wood cellulose and other biomaterials, all of which are 100% earth digestible. The pouches are back yard compostable, certified Lomi Approved, and municipal and industrial compostable (ASTM D6400).

Our bottles are made of 100% recyclable glass.

The bottles are shatter-tested, drop-resilient, and super safe for medicine. Hundreds of drop tests have beeen performed to ensure that the bottles are not easily broken.

Yes, Cabinet’s color-coded caps are child-resistant.  Push and twist cap to open/close the bottle.  Child-resistance diminishes over time.  Contact Cabinet for a free replacement cap if child-resistant qualities have diminished.